Refund and Return Policy – BOXTOPIC

Effective Date: February 12, 2025

At BOXTOPIC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.

1. Return Eligibility

To qualify for a return, items must:

  • Be in their original condition, unused, and unworn.

  • Include all original packaging and tags.

  • Be returned within 30 days of the purchase date.

  • Have a valid proof of purchase (receipt or order confirmation).

Certain items, such as final sale products, undergarments, or customized items, are non-returnable.

2. How to Initiate a Return

To start a return, please contact our support team at contact@boxtopix.xyz with your order details. Once approved, you will receive return shipping instructions.

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Refunds will be processed after the returned item is received and inspected.

3. Refund Process

  • Approved refunds will be issued to the original payment method within 5-10 business days after processing.

  • Shipping fees are non-refundable.

  • If your refund is delayed, please check with your bank or payment provider.

4. Exchanges

We allow exchanges for different sizes or defective items within 30 days of purchase. To request an exchange, contact us at contact@boxtopix.xyz.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 7 days of delivery for a replacement or refund. Please provide photos of the issue for a faster resolution.

6. Policy Updates

We may update our refund and return policy from time to time. Changes will be posted on this page with an updated effective date.

7. Contact Us

For any refund or return inquiries, please contact us: