Return and Refund Policy

Effective Date: April 16, 2025

At BoxTopix, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a clear and transparent return and refund policy. This policy outlines the steps you need to follow if you wish to return a product or request a refund. By shopping on our website https://boxtopix.xyz, you agree to the terms and conditions set out in this Return and Refund Policy.

Return Policy

Eligibility for Returns:

We offer a 30-day return policy on most items purchased from BoxTopix. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as when you received it.

  • The item must be returned with all original packaging, tags, and accessories.

  • The return must be requested within 30 days of the delivery date.

Non-Returnable Items:

Certain items are non-returnable, including:

  • Gift cards

  • Final sale or clearance items

  • Items that have been personalized or customized

If you are unsure whether your item is eligible for return, please contact our customer support team for assistance.

How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at pitpariz@info within 30 days of receiving your product. Include your order number and the reason for the return.

  2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the item back to us.

  3. Pack the Item: Carefully pack the item in its original packaging, including all tags, accessories, and paperwork.

  4. Ship the Item: Return the item using a trackable shipping service. The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

Please Note:
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refund Policy

Once we receive your returned item and inspect it for eligibility, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for your bank or payment provider to process and post the refund to your account.

Refund Processing Time:

  • Returns will be processed within 7-10 business days from the date we receive your returned item.

  • If you have not received your refund after this period, please contact us at pitpariz@info for assistance.

Partial Refunds:

  • In certain cases, partial refunds may be granted (if applicable) based on the condition of the returned item. For example, if the product is not in its original condition or has missing parts, we may deduct a restocking fee.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

Defective or Damaged Items

If your product arrives damaged or defective, we apologize for the inconvenience. Please follow these steps:

  1. Contact Us Immediately: Notify us within 7 days of receiving the damaged or defective item. Include your order number and a description of the issue.

  2. Return or Replacement: We will either issue a full refund or send a replacement at no extra cost to you, depending on your preference.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we are unable to cancel or modify it. You will need to follow our return policy to return the item once it arrives.

International Returns

For international orders, the return process is the same as for domestic returns. However, please note:

  • Return Shipping Fees: Customers are responsible for the return shipping costs.

  • Customs Duties and Taxes: You are responsible for any customs duties or taxes associated with the return of international orders.

Exceptions to the Return Policy

We reserve the right to refuse returns in the following circumstances:

  • Products that are returned after the 30-day return window.

  • Items that are damaged due to misuse or neglect.

  • Products that are not in their original condition (i.e., worn, used, or altered).

Changes to the Return and Refund Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Contact Us

If you have any questions about this Return and Refund Policy or need assistance with your return or refund, please contact us at:

Street: 4221 Sweetwood Drive, Colorado, Centennial, United States
Phone: 098-890-0989
Email: pitpariz@info
Website: https://boxtopix.xyz